Welcome to Supervision Optia UAE. By accessing or using our services, you agree to these Terms & Conditions.

1. Orders & Returns

• Contact lenses or optical products may be returned only for incorrect prescriptions (errors on our part or yours).

• Returns for other reasons are not accepted.

2. Payment & Pricing

• All prices are displayed in AED and include applicable taxes.

• Payment must be completed before shipping. We accept the payment methods listed at checkout.

3. Shipping & Delivery

• We deliver across the UAE.

• Delivery times and charges vary; refer to the Shipping Policy page.

• We are not liable for delays due to customs, weather, or third‑party services.

4. Warranty & Liability

• All frames and lenses come with a 1-year warranty covering manufacturing defects.

• Warranty does not cover damage from misuse, accidents, or unauthorized repairs.

• Our maximum liability is limited to the total purchase price of the affected product.

5. Privacy & Data Protection

• We collect personal data to process orders and provide services as outlined in our Privacy Policy.

• We do not share your data with third parties, except as required by law.

6. Changes to These Terms

• We may update these Terms periodically. Any changes take effect upon posting.

• Continued use of our site after changes constitutes acceptance of the new Term