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Shipping & Delivery

At Supervision Optia UAE, we’re committed to providing a transparent, secure, and smooth shopping experience. Please take a moment to review our key policies:

Shipping & Delivery


At Supervision Optia UAE, we aim to deliver your optical products quickly and reliably across the UAE.

1. Delivery Coverage

We deliver throughout the United Arab Emirates via trusted courier partners.

2. Delivery Time

  • Standard delivery: 2 to 5 working days.

  • Some products (e.g., custom lenses or prescription glasses) may require additional processing time.

3. Shipping Charges

  • Free delivery for orders above AED 200.

  • A standard delivery fee of AED 20 applies for orders below AED 200.

4. Order Processing

  • Orders are processed during business hours, Sunday to Thursday.

  • Orders placed after working hours or on weekends/holidays will be processed on the next business day.

5. Delays & Liability

  • While we strive to deliver on time, delays may occur due to courier schedules, public holidays, or unforeseen issues.

  • Supervision Optia UAE is not liable for delays caused by third-party logistics or incorrect shipping details provided by the customer.

6. Delivery Confirmation

Customers will be notified via email or SMS once their order has been dispatched, including tracking information (if applicable).